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Restaurants' social-media strategies in 2012

Restaurants' social-media strategies in 2012


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For growing franchise brands, 2011 was an educational year in terms of adopting social media into the marketing and recruiting mix. As brands of all sizes — from the nearly 800-unit Checkers Drive In to the three-unit upstart tre’za — look back on best practices learned last year, officials are making bigger plans for social-media strategies in 2012.

Nation’s Restaurant News spoke with several chains to discuss which social-media platforms can complement Facebook’s dominance for restaurant marketing, and which new applications, mobile or otherwise, are open to growing brands.

Creating a one-stop shop on Facebook
Gary Occhiogrosso, chief development officer, Trufoods LLC

We launched a social-media contest for our Ritter’s Frozen Custard chain, and the analytics were through the roof. So one goal for next year is to get our remaining brands — Pudgie’s Famous Chicken, Wall St. Deli and Arthur Treacher’s Fish & Chips — up to speed. We already use social media to engage in conversation with guests and address their questions, but the piece we want to move into is a data capture effort.

It appears that more people are engaged on our Facebook page than our website. We’re going to give people the ability to purchase gift cards from a tab on our Facebook page, and we’ve loaded up our tabs with all the information people expected to find at the Trufoods website. We see 2012 as an opportunity to take what we’ve started and expand upon it, making it more user-friendly and letting people get more information right from the Facebook page.

We can cross-promote our brands through one mechanism with social media. Rather than paying for a message to be repeated four times, we can expose our brands to more people on Facebook, which is useful because we’re primarily a franchise organization. People can learn about our brands from one area. We did a radio flight in the Midwest for Ritter’s, and the choice of stations we chose was based in large part on who was using the Ritter’s Facebook page, and we bought based on those demographics.

From a franchising point of view, I love it. When a potential partner calls me, I tell them go to the Facebook page and listen to what guests are saying about us. What could have more credibility?

Continuing the conversation
Peter Riggs, vice president of brand development, Pita Pit

We took a non-traditional growth model for a franchise brand, starting in Syracuse, N.Y., and then opening in Moscow, Idaho, so having brand cohesion across large distances is something we’ve been working on for a long time. Social media’s made that a lot easier for us.

We’ve had great success with our “Name That Pita” contest on Facebook, but the real big effort has been just to talk to our customers. We weren’t trying to push anything or sell anything, but were trying to take the conversations we were having in our locations and taking them global. If you go to our brand page, the brand isn’t talking about the Chicken Caesar Pita or whatever. It’s saying, “You have to see this hilarious video I found last night.” Social media’s about continuing our interaction from the stores, where we’re trying to be friendly above all.

The more your customers realize they can just talk to you without getting your agenda, then when you do have something brand-related on your Facebook page, they don’t automatically tune it out. So we’ll do a little more talking that is brand-related in 2012. We’ll talk to customers about our different promotions, and you can only do that after your customers know you’re genuinely interested in what they have to say.

We’ll try to do a little more with Foursquare, because we want to get people competing for mayor titles and stuff, and we’ll pursue more interaction with Twitter. But really Facebook is the best way to stay connected and communicate.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.


The best times to post on social media in 2021

Throughout 2020 and into 2021, social media became more important than ever as a way for people to maintain instantaneous connection, find new trends and hobbies and stay up to date on current events.

Brands had to pivot to thrive in an unexpectedly rapid digital transformation, and social marketers had to combat burnout as the volume of social interactions and the demands on messaging increased. For more on the strategies brands implemented to react to these changes, see our review of learnings and resources for COVID-19.

With this in mind, it’s no surprise that our review of the best times to post on social media showed many notable changes in the data for 2021, with increased and varying engagement across platforms and industries. Both brands and their customers were constantly adapting in the way they operated online, leading to new patterns of interaction and engagement on social media. As many of us continue to refine and reimagine strategy for 2021, this data can help marketers understand what the landscape looks like on social now.

We worked closely with our data science team to review findings and trends in social media usage over the past year from Sprout Social’s 20,000+ customers and understand when their content was most and least frequently engaged with, broken out by platform and industry.

We’ve highlighted the best times to post on each social platform, as well as the overall best and worst days to post. Use this data to help inform scheduling for your publishing calendar, or read on for ideas about how to integrate these findings into your own analysis of your specific account’s peak times for engagement.

Finally, If you’re looking for a quick reference of the best times to post globally across each network, click below to download your own copy.

Read on for our findings by network and industry:

Disclaimer: Data from Sprout Social include users from various plan types, industries and locations. All time frames are recorded in Central Time Zone (CST). Number of engagements represents total engagements a brand received on the specific channel during that hour time frame. Industry-specific data includes mid- to high-level engagement times.